&lt;p&gt;&lt;strong&gt;Customer Details&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Name : {{from_name}}&lt;/p&gt;
&lt;p&gt;Email : {{from_email}}&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ticket Reply Details&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;background-color: rgba(0, 0, 0, 0.05); color: #212529; font-family: -apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, &#039;Helvetica Neue&#039;, Arial, sans-serif, &#039;Apple Color Emoji&#039;, &#039;Segoe UI Emoji&#039;, &#039;Segoe UI Symbol&#039;, &#039;Noto Color Emoji&#039;; font-size: 16px;&quot;&gt;Ticket ID&lt;/span&gt;&amp;nbsp;:&amp;nbsp;&lt;span style=&quot;background-color: rgba(0, 0, 0, 0.05); color: #212529; font-family: -apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, &#039;Helvetica Neue&#039;, Arial, sans-serif, &#039;Apple Color Emoji&#039;, &#039;Segoe UI Emoji&#039;, &#039;Segoe UI Symbol&#039;, &#039;Noto Color Emoji&#039;; font-size: 16px;&quot;&gt;{{tickets_token}}&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;background-color: #ffffff; color: #212529; font-family: -apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, &#039;Helvetica Neue&#039;, Arial, sans-serif, &#039;Apple Color Emoji&#039;, &#039;Segoe UI Emoji&#039;, &#039;Segoe UI Symbol&#039;, &#039;Noto Color Emoji&#039;; font-size: 16px;&quot;&gt;Reply Message&lt;/span&gt;&amp;nbsp;:&amp;nbsp;&lt;span style=&quot;background-color: #ffffff; color: #212529; font-family: -apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, &#039;Helvetica Neue&#039;, Arial, sans-serif, &#039;Apple Color Emoji&#039;, &#039;Segoe UI Emoji&#039;, &#039;Segoe UI Symbol&#039;, &#039;Noto Color Emoji&#039;; font-size: 16px;&quot;&gt;{{tickets_message}}&lt;/span&gt;&lt;/p&gt;